Spa Etiquette

Tips For a Successful Spa Experience

Your trip to Laka Spa should be a relaxing and rejuvenating experience. The suggestions below will help ensure you get the most out of your spa experience. However, please call ahead if you have any additional questions.

Reserving Your Appointment

Our peak hours during the week are late afternoons and on Saturday and Sunday all day, so be sure to book as far in advance as possible in order to ensure getting the particular time, day and service provider you want. If available, same day reservations are always welcome. All appointments are reserved with a credit card or gift card. If you will be attending the spa with a gift card or promotional card please mention this so that the spa concierge can advise you of any policy that may affect its use.


Guests are asked to arrive 15 minutes prior to your scheduled appointment time. First time guests are asked to complete a questionnaire in order to provide your service provider with important medical and contact information. Late arrivals will result in a shortened appointment time so as not to inconvenience our other guests. After your treatment you are invited to spend additional time unwinding in the comfort of our tatami room or relaxation area. For your convenience, showers are available as well.

Cell Phones

In order for you and all of our other spa guests to enjoy a relaxing spa experience, we ask that all cell phones be silenced and not used during your spa time with us. Emergency calls will be taken at our front desk and referred immediately if necessary.


If you must cancel your appointment, a 24 hour cancellation notice is required. Cancellations without sufficient notice will be charged 50% of the booked service price and charged to your credit card or deducted from your gift card.

Late Arrivals

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.


It is customary to leave a gratuity or tip for your therapists however it is a personal decision and left to your own discretion and level of satisfaction. Therapists are servicing and honoring your wellness for the entire duration of each of your services.

If you do decide to tip, both cash and credit tips are appreciated. Cash tips are optimal with discreet tip pouches being available at the reception desk. Your therapists receive all 100% of your tip. Note that if you have more than one therapist servicing you, the total tip will be split equally between each therapist unless otherwise directed by you.

If you are unaccustomed to tipping therapists, average tipping is 18%-20% of total bill and tipping 25-35% of total bill is customary for exceptional service. Generously tipping your therapists above and beyond is also welcomed and greatly appreciated.

On parties of five (5) or more individuals an 20% service charge during the weekdays and 25% on weekends and will automatically be added to your total bill with the option of adding gratuity if you choose to for services that surpassed your expectations.

Medical Conditions

Please mention any medical conditions or concerns that you might have when booking your appointment. Certain spa or facial treatments may not be advisable. It is advisable to remove contact lenses before a facial, massage or other body treatments

Exploring Our Facility

On arrival, our spa concierge will enthusiastically give you a tour of the spa prior to your treatment. The tour will acquaint you with your surroundings and introduce you to additional spa facilities.


Most guests come to our spa in very casual attire – something they can easily slip off and put away in small lockers. If modesty is an issue, your concerns will be respectfully addressed. Comfortable spa wear, robes and slippers are supplied for our spa guests who spend several hours with us. In the privacy of your massage room, massage quests are asked to disrobe to their comfort level before getting onto the massage table. All of our massage therapists are licensed professionals and are trained in proper draping techniques. At no time will you be naked in front of the massage therapist. As the therapist works on you, only that part of the body being worked on is revealed. If modesty is a concern, you can certainly leave your undergarments on. Please know that some oils may get on these garments.


If possible, we suggest leaving your jewelry at home. If, however, you have brought valuables with you, please make certain that these items are securely placed in a safe place as you travel from room to room. Laka Skin Care and Spa is not responsible for lost or stolen items.

Our Aesthericians

All of our aestheticians are licensed and are required to take part in advanced, ongoing training in professional skin care. However, if you prefer a particular aesthetician please don’t hesitate to let your choice be known. If your have enjoyed the services of a particular aesthetician on a prior visit, feel free to request that person again. If you do not remember who it was, the spa concierge will be happy to research that information for you. If your first choice is not available, we will confidently suggest someone else with the same expertise. If you have particular needs or concerns about your skin, please let the spa concierge know and you will be referred to the aesthetician who can best address these concerns

Our Massage Therapists

We have both male and female massage therapists on staff. All of our massage therapists are licensed and are required to take part in ongoing continuing education. If you have a preference, please don’t hesitate to let your choice be known. If you have enjoyed the services of a particular massage therapist on a prior visit, feel free to request that person again. If you do not remember who it was, our spa concierge will be happy to research that information for you. If your first choice is not available, we will confidently refer someone else with the same expertise. If you have particular needs or if you prefer a lighter or deeper approach, please let our spa concierge know and we will match you with the best therapist to address your particular needs.

Pregnancy Services

Laka Spa loves welcoming expecting mothers in for massages and facials. In order to for you to enjoy the best experience possible we have a few guidelines we follow. For any expecting mother looking to book a massage you must be past your first trimester. If you are still in your first trimester you can book our pregnancy facial which we can accommodate for any expecting mother up until their last trimester.

About us

Come in and our therapists will provide the perfect treatment. Our massage is specially designed to help you achieve the perfect mind-body harmony

Open Hours

Tue-Sun: 10 AM – 7 PM
Mon: Closed


320 Ward Ave. #200 Honolulu, HI 96814
Telephone: +1 808-397-5252